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Prism Network

If you’re one of our partner insurers, we can quickly and expertly validate first and third-party claims submitted by your policyholders – in both domestic and commercial situations.

We’ll make sure the claim is covered within the claimant’s policy and liaise with all parties on your behalf.

Our job will be to assess the value of the loss, and estimate the cost of recovering the situation. This will then lead to either: a financial settlement being made, or repairs that we can skilfully carry out.

Obsessed with making the customer experience a great one – our professional validation service is multichannel to satisfy a whole range of personal preferences.

So, depending on the size and nature of the loss, we can validate claims both in a face-to-face capacity, or virtually.

For your tech savvy policyholders, we offer a self-serve claim validation service. This means they can instantly capture footage of the situation and upload photos or videos via their smart phones – to a secure online portal – that nominated stakeholders can access. These are then assessed by our desk-based team of loss adjusters.

For those who prefer a more traditional approach, we’ve an extensive team of field-based surveyors right across the UK.

We exploit the very latest technology to streamline processes, speed things up, improve compliance, and keep costs down. But also, to spot fraudulent activity though powerful online fraud indicators.

From policyholder correspondence, to loss valuations – every piece of the jigsaw is securely stored online and updated in real-time – so you can quickly and easily access data analytics and management information, 24/7.

Our model works. Trust us to work at pace, but without cutting corners – to validate claims on your behalf.

Services Include

Surveying

Validation

Building Reinstatement

Roofing Work

Electrical Works

Plumbing and Gas Works

Non-intrusive Leak Detection

Flood clean-up

Flood Restoration

Water Removal

Structural Drying Service

Subsidence

Please watch our video to help explain the process when your property has been damaged.

We manage a nationwide network of vetted contractors for catastrophic disasters and minor repairs.

Prism network are a corporate member of the BDMA

Real time access to our online secure metrix Claims Management system 24/7 365 days a year

Our Customer Service is Gold Standard

Insurance and property clients alike not only benefit from great customer service, but also save money and improve customer retention.

Our proven track record

"Prism Network employs good old fashioned common sense when it comes to disaster recovery, which not only leads to a reduction in overall indemnity spend, but also happy customers"
QBE | "Since we have utilised the services of Prism to support our third party property claims handling we have seen a positive impact on our overall indemnity spend."
QBE| "Third party property claims are unfortunately a common occurrence and it’s great that we can relay on Prism to provide a customer focussed, pro active solution to our needs."
QBE| "The MI provision allows us easily to identify the savings that are being made, and also adherence to agreed SLAs."
QBE| "Prism react quickly to our requests, and are flexible enough to tailor their provision as required."
QBE| "Prism understand our organisation and always look to ensure their service matches both our needs and also those of our customers"
QBE

Our Accreditations

Get in touch

0116 216 8630

Prism Network Limited
Chantry House
Grange Business Park,
Enderby Road
Leicester LE8 6EP

Further Information

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