Customer satisfaction survey

Results from the latest survey are shown below:

December 2013 to June 2015
How would you rate:
Excellent
Good
Satisfactory
Disappointing
Poor
The punctuality of the contractors
76%
17%
4%
1%
2%
The quality of repair works
76%
19%
4%
1%
0%
The standard of communication
68%
17%
7%
3%
5%
The progress of the repair works
68%
17%
7%
3%
5%
Yes
No
Would you recommend Prism Network?
91%
9%

Additional Comments:

  • Very pleased with the contractor
  • Works done to a high standard
  • Very satisfied with the works and very pleased with the responsiveness of the office staff
  • Sociable and friendly contractors
  • First class service all round
  • Excellent quality – top quality, could not have done better
  • Excellent service and very pleasant workers
  • Workers went above and beyond
  • Outstanding quality
  • Particularly impressed with contractor
  • Polite, efficient
  • Prism Staff particularly helpful
  • Contractors most helpful – even taking calls out of hours from PH
  • Good work